- Please advise how can I use Mastercard PaySpark card in Ukraine or other countries? Is it possible to receive it in Ukraine?
- You can use your Mastercard PaySpark card worldwide at any ATM or retail location displaying the MasterCard Logo. We can deliver a card to you via regular mail.
- When will I receive my card?
- It takes one week for a bank to issue your card and about 2-3 weeks to deliver it to you via regular mail, so in total you will receive your card within one month after approval.
- What I should do when if my PaySpark card became close to expiry date?
- Few weeks prior to your card expiration date the service will draw up a preliminary order for new card issue (you will receive notification to your WebMoney Keeper). Pay the bill if you want to receive a new card. Once you have received and activated a new card you need to e-mail to the PaySpark Helpdesk to instruct that assets from the old card to be transferred to the new one. The old card account will be terminated then.
- You have SMS messages from CSC and decide to change a phone No in your profile on PaySpark site but SMS continue to come to old number.
- Contact the PaySpark Helpdesk by e-mail in order to change any of their details. If you change the details via the website, the Helpdesk will e-mail you to confirm the changes before they are made. In case your details have not been changed and Helpdesk have not contacted you please send apply to the Helpdesk by yourself.
- Can I use Mastercard PaySpark card to register at PayPal or other web-systems or web shops? Is it possible to make payments with Mastercard PaySpark at eBay and Yahoo auctions or other foreign companies?
- We can not guarantee that, but the card has these capabilities.
- Do you need my passport details and personal info to issue a card?
- To apply for a card you need to have Formal or higher WebMoney passport. You can apply for a passport on our Verification Service. You also have to provide (regardless of your WM passport) all required documents including a color copy of your passport and utility bill not older than six months (for gas, electricity etc.) that should contain your name and residential address.
- Will I get a foreign currency account where I can transfer funds not only via WebMoney Transfer but via Wire Transfer as well? Will I get an anonymous account?
- No. You can only top up your card from a purse linked to your WMId or from a purse opened for you by your company www.capitaller.ru.
- Are there any commission fees for transferring funds from WME purse to Mastercard PaySpark card?
- View tariffs.
- Can I top up my card via WMR purse?
- Not directly, but you always can exchange WMR to WMZ (WME).
- What is daily ATM cash withdrawal limit for Mastercard PaySpark card?
- View tariffs.
- When I’ll be able to top up my Mastercard PaySpark card?
- Once your card is activated, you’ll see it in your keeper and will be able to top it up.
- How long does it take to top up Mastercard PaySpark card?
- It takes about 5-15 minutes.
- What is conversion fee when withdrawing cash in national currency or making purchases in national currency (other than Euro)?
- We recommend to withdraw Euro and pay in Euro, because conversion fee is quite high – 5-10%.
- I tried to withdraw cash in a cash terminal, operation was not completed but assets were withdrawn from my card. What shall I do?
- You need to apply to a PaySpark support by e-mail queries@CSC24Seven.com with a detailed problem description. You will be offered to fill in a special form. When you submit it an investigation will be initiated. In case an event of default is confirmed the assets will be transferred back to your card. The whole procedure may take about 45 days.
- What will happen if I exceed a maximum available balance per card?
- If you exceed your maximum available balance on a card a PRA account attached to this card will be automatically opened for you. You will be asked to fill in a PRA account application form and an authorization letter if you have not made it already. Once the KYC documents are sent, you receive a conformation email that the KYC is accepted and the PRA account can be used within XX hours, starting from XX date. Verification of KYC documents is completed within 3 hours on working days (from 9-17, Monday till Friday). If after submission of the KYC form a confirmation email is not received you can contact a Help Desk team using queries@CSC24Seven.com. Whenever your PaySpark card account balance goes below the limits mentioned above but at the same time you have available funds on your corresponding PRA account, you can logon to your PaySpark account and transfer funds from the PRA to your PaySpark card account to reach the maximum allowable limit. All your accounts and balances will be visible via the PaySpark website once you have completed and returned you PRA application form.
You can use your UnionPay PaySpark card worldwide at ATM or retail location displaying the UnionPay Logo. We can deliver a card to you via regular mail.
It takes one week for a bank to issue your card and about 2-3 weeks to deliver it to you via regular mail, so in total you will receive your card within one month after approval.
Few weeks prior to your card expiration date the service will draw up a preliminary order for new card issue (you will receive notification to your WebMoney Keeper). Pay the bill if you want to receive a new card. Once you have received and activated a new card you need to e-mail to the PaySpark Helpdesk to instruct that assets from the old card to be transferred to the new one. The old card account will be terminated then.
Contact the PaySpark Helpdesk by e-mail in order to change any of their details. If you change the details via the website, the Helpdesk will e-mail you to confirm the changes before they are made. In case your details have not been changed and Helpdesk have not contacted you please send apply to the Helpdesk by yourself.
We can not guarantee that, but the card has these capabilities.
To apply for a card you need to have Formal or higher WebMoney passport. You can apply for a passport on our Verification Service. You also have to provide (regardless of your WM passport) all required documents including a color copy of your passport and utility bill not older than six months (for gas, electricity etc.) that should contain your name and residential address.
No. You can only top up your card from a purse linked to your WMId or from a purse opened for you by your company www.capitaller.ru.
View tariffs.
Not directly, but you always can exchange WMR to WMZ (WME).
View tariffs.
Once your card is activated, you’ll see it in your keeper and will be able to top it up.
It takes from a few minutes up to an hour.
You need to apply to a PaySpark support by e-mail queries@CSC24Seven.com with a detailed problem description. You will be offered to fill in a special form. When you submit it an investigation will be initiated. In case an event of default is confirmed the assets will be transferred back to your card. The whole procedure may take about 45 days.
If you exceed your maximum available balance on a card a PRA account attached to this card will be automatically opened for you. You will be asked to fill in a PRA account application form and an authorization letter if you have not made it already. Once the KYC documents are sent, you receive a conformation email that the KYC is accepted and the PRA account can be used within XX hours, starting from XX date. Verification of KYC documents is completed within 3 hours on working days (from 9-17, Monday till Friday). If after submission of the KYC form a confirmation email is not received you can contact a Help Desk team using queries@CSC24Seven.com. Whenever your PaySpark card account balance goes below the limits mentioned above but at the same time you have available funds on your corresponding PRA account, you can logon to your PaySpark account and transfer funds from the PRA to your PaySpark card account to reach the maximum allowable limit. All your accounts and balances will be visible via the PaySpark website once you have completed and returned you PRA application form.
- How to order a card?