WebMoney Cards

F.A.Q.

Please advise how can I use Mastercard PaySpark card in Ukraine or other countries? Is it possible to receive it in Ukraine?: You can use your Mastercard PaySpark card worldwide at any ATM or retail location displaying the MasterCard Logo. We can deliver a card to you via regular mail.
When will I receive my card?: It takes one week for a bank to issue your card and about 2-3 weeks to deliver it to you via regular mail, so in total you will receive your card within one month after approval.
What I should do when if my PaySpark card became close to expiry date?: Few weeks prior to your card expiration date the service will draw up a preliminary order for new card issue (you will receive notification to your WebMoney Keeper). Pay the bill if you want to receive a new card. Once you have received and activated a new card you need to e-mail to the PaySpark Helpdesk to instruct that assets from the old card to be transferred to the new one. The old card account will be terminated then.
You have SMS messages from CSC and decide to change a phone No in your profile on PaySpark site but SMS continue to come to old number.: Contact the PaySpark Helpdesk by e-mail in order to change any of their details. If you change the details via the website, the Helpdesk will e-mail you to confirm the changes before they are made. In case your details have not been changed and Helpdesk have not contacted you please send apply to the Helpdesk by yourself.
Can I use Mastercard PaySpark card to register at PayPal or other web-systems or web shops? Is it possible to make payments with Mastercard PaySpark at eBay and Yahoo auctions or other foreign companies?: We can not guarantee that, but the card has these capabilities.
Do you need my passport details and personal info to issue a card?: To apply for a card you need to have Formal or higher WebMoney passport. You can apply for a passport on our Verification Service. You also have to provide (regardless of your WM passport) all required documents including a color copy of your passport and utility bill not older than six months (for gas, electricity etc.) that should contain your name and residential address.
Will I get a foreign currency account where I can transfer funds not only via WebMoney Transfer but via Wire Transfer as well? Will I get an anonymous account?: No. You can only top up your card from a purse linked to your WMId or from a purse opened for you by your company www.capitaller.ru.
Are there any commission fees for transferring funds from WME purse to Mastercard PaySpark card?: View tariffs.
Can I top up my card via WMR purse?: Not directly, but you always can exchange WMR to WMZ (WME).
What is daily ATM cash withdrawal limit for Mastercard PaySpark card?: View tariffs.
When I’ll be able to top up my Mastercard PaySpark card?: Once your card is activated, you’ll see it in your keeper and will be able to top it up.
How long does it take to top up Mastercard PaySpark card?: It takes about 5-15 minutes.
What is conversion fee when withdrawing cash in national currency or making purchases in national currency (other than Euro)?: We recommend to withdraw Euro and pay in Euro, because conversion fee is quite high – 5-10%.
I tried to withdraw cash in a cash terminal, operation was not completed but assets were withdrawn from my card. What shall I do?: You need to apply to a PaySpark support by e-mail queries@CSC24Seven.com with a detailed problem description. You will be offered to fill in a special form. When you submit it an investigation will be initiated. In case an event of default is confirmed the assets will be transferred back to your card. The whole procedure may take about 45 days.
What will happen if I exceed a maximum available balance per card?: If you exceed your maximum available balance on a card a PRA account attached to this card will be automatically opened for you. You will be asked to fill in a PRA account application form and an authorization letter if you have not made it already. Once the KYC documents are sent, you receive a conformation email that the KYC is accepted and the PRA account can be used within XX hours, starting from XX date. Verification of KYC documents is completed within 3 hours on working days (from 9-17, Monday till Friday). If after submission of the KYC form a confirmation email is not received you can contact a Help Desk team using queries@CSC24Seven.com. Whenever your PaySpark card account balance goes below the limits mentioned above but at the same time you have available funds on your corresponding PRA account, you can logon to your PaySpark account and transfer funds from the PRA to your PaySpark card account to reach the maximum allowable limit. All your accounts and balances will be visible via the PaySpark website once you have completed and returned you PRA application form.

Please advise how can I use Mastercard PaySpark card in Ukraine or other countries? Is it possible to receive it in Ukraine?: You can use your Mastercard PaySpark card worldwide at any ATM or retail location displaying the MasterCard Logo. We can deliver a card to you via regular mail.
When will I receive my card?: It takes one week for a bank to issue your card and about 2-3 weeks to deliver it to you via regular mail, so in total you will receive your card within one month after approval.
What I should do when if my PaySpark card became close to expiry date?: Few weeks prior to your card expiration date the service will draw up a preliminary order for new card issue (you will receive notification to your WebMoney Keeper). Pay the bill if you want to receive a new card. Once you have received and activated a new card you need to e-mail to the PaySpark Helpdesk to instruct that assets from the old card to be transferred to the new one. The old card account will be terminated then.
You have SMS messages from CSC and decide to change a phone No in your profile on PaySpark site but SMS continue to come to old number.: Contact the PaySpark Helpdesk by e-mail in order to change any of their details. If you change the details via the website, the Helpdesk will e-mail you to confirm the changes before they are made. In case your details have not been changed and Helpdesk have not contacted you please send apply to the Helpdesk by yourself.
Can I use Mastercard PaySpark card to register at PayPal or other web-systems or web shops? Is it possible to make payments with Mastercard PaySpark at eBay and Yahoo auctions or other foreign companies?: We can not guarantee that, but the card has these capabilities.
Do you need my passport details and personal info to issue a card?: To apply for a card you need to have Formal or higher WebMoney passport. You can apply for a passport on our Verification Service. You also have to provide (regardless of your WM passport) all required documents including a color copy of your passport and utility bill not older than six months (for gas, electricity etc.) that should contain your name and residential address.
Will I get a foreign currency account where I can transfer funds not only via WebMoney Transfer but via Wire Transfer as well? Will I get an anonymous account?: No. You can only top up your card from a purse linked to your WMId or from a purse opened for you by your company www.capitaller.ru.
Are there any commission fees for transferring funds from WMZ purse to Mastercard PaySpark card?: View tariffs.
Can I top up my card via WMR purse?: Not directly, but you always can exchange WMR to WMZ (WME).
What is daily ATM cash withdrawal limit for Mastercard PaySpark card?: View tariffs.
When I’ll be able to top up my Mastercard PaySpark card?: Once your card is activated, you’ll see it in your keeper and will be able to top it up.
How long does it take to top up Mastercard PaySpark card?: It takes about 5-15 minutes.
What is conversion fee when withdrawing cash in national currency or making purchases in national currency (other than USD)?: We recommend to withdraw USD and pay in USD, because conversion fee is quite high – 5-10%.
I tried to withdraw cash in a cash terminal, operation was not completed but assets were withdrawn from my card. What shall I do?: You need to apply to a PaySpark support by e-mail queries@CSC24Seven.com with a detailed problem description. You will be offered to fill in a special form. When you submit it an investigation will be initiated. In case an event of default is confirmed the assets will be transferred back to your card. The whole procedure may take about 45 days.
What will happen if I exceed a maximum available balance per card?: If you exceed your maximum available balance on a card a PRA account attached to this card will be automatically opened for you. You will be asked to fill in a PRA account application form and an authorization letter if you have not made it already. Once the KYC documents are sent, you receive a conformation email that the KYC is accepted and the PRA account can be used within XX hours, starting from XX date. Verification of KYC documents is completed within 3 hours on working days (from 9-17, Monday till Friday). If after submission of the KYC form a confirmation email is not received you can contact a Help Desk team using queries@CSC24Seven.com. Whenever your PaySpark card account balance goes below the limits mentioned above but at the same time you have available funds on your corresponding PRA account, you can logon to your PaySpark account and transfer funds from the PRA to your PaySpark card account to reach the maximum allowable limit. All your accounts and balances will be visible via the PaySpark website once you have completed and returned you PRA application form.

Please advise how can I use Mastercard PaySpark card in Ukraine or other countries? Is it possible to receive it in Ukraine?: You can use your Mastercard PaySpark card worldwide at any ATM or retail location displaying the MasterCard Logo. We can deliver a card to you via regular mail.
When will I receive my card?: It takes one week for a bank to issue your card and about 2-3 weeks to deliver it to you via regular mail, so in total you will receive your card within one month after approval.
What I should do when if my PaySpark card became close to expiry date?: Few weeks prior to your card expiration date the service will draw up a preliminary order for new card issue (you will receive notification to your WebMoney Keeper). Pay the bill if you want to receive a new card. Once you have received and activated a new card you need to e-mail to the PaySpark Helpdesk to instruct that assets from the old card to be transferred to the new one. The old card account will be terminated then.
You have SMS messages from CSC and decide to change a phone No in your profile on PaySpark site but SMS continue to come to old number.: Contact the PaySpark Helpdesk by e-mail in order to change any of their details. If you change the details via the website, the Helpdesk will e-mail you to confirm the changes before they are made. In case your details have not been changed and Helpdesk have not contacted you please send apply to the Helpdesk by yourself.
Can I use Mastercard PaySpark card to register at PayPal or other web-systems or web shops? Is it possible to make payments with Mastercard PaySpark at eBay and Yahoo auctions or other foreign companies?: We can not guarantee that, but the card has these capabilities.
Do you need my passport details and personal info to issue a card?: To apply for a card you need to have Formal or higher WebMoney passport. You can apply for a passport on our Verification Service. You also have to provide (regardless of your WM passport) all required documents including a color copy of your passport and utility bill not older than six months (for gas, electricity etc.) that should contain your name and residential address.
Will I get a foreign currency account where I can transfer funds not only via WebMoney Transfer but via Wire Transfer as well? Will I get an anonymous account?: No. You can only top up your card from a purse linked to your WMId or from a purse opened for you by your company www.capitaller.ru.
Are there any commission fees for transferring funds from WMT purse to Mastercard PaySpark card?: View tariffs.
Can I top up my card via WMR purse?: Not directly, but you always can exchange WMR to WMT (WME).
What is daily ATM cash withdrawal limit for Mastercard PaySpark card?: View tariffs.
When I’ll be able to top up my Mastercard PaySpark card?: Once your card is activated, you’ll see it in your keeper and will be able to top it up.
How long does it take to top up Mastercard PaySpark card?: It takes about 5-15 minutes.
What is conversion fee when withdrawing cash in national currency or making purchases in national currency (other than USD)?: We recommend to withdraw USD and pay in USD, because conversion fee is quite high – 5-10%.
I tried to withdraw cash in a cash terminal, operation was not completed but assets were withdrawn from my card. What shall I do?: You need to apply to a PaySpark support by e-mail queries@CSC24Seven.com with a detailed problem description. You will be offered to fill in a special form. When you submit it an investigation will be initiated. In case an event of default is confirmed the assets will be transferred back to your card. The whole procedure may take about 45 days.
What will happen if I exceed a maximum available balance per card?: If you exceed your maximum available balance on a card a PRA account attached to this card will be automatically opened for you. You will be asked to fill in a PRA account application form and an authorization letter if you have not made it already. Once the KYC documents are sent, you receive a conformation email that the KYC is accepted and the PRA account can be used within XX hours, starting from XX date. Verification of KYC documents is completed within 3 hours on working days (from 9-17, Monday till Friday). If after submission of the KYC form a confirmation email is not received you can contact a Help Desk team using queries@CSC24Seven.com. Whenever your PaySpark card account balance goes below the limits mentioned above but at the same time you have available funds on your corresponding PRA account, you can logon to your PaySpark account and transfer funds from the PRA to your PaySpark card account to reach the maximum allowable limit. All your accounts and balances will be visible via the PaySpark website once you have completed and returned you PRA application form.

1. About the Card

What can I use this virtual card for?

The Online Virtual card is designed for payment for popular services: ChatGPT, Suno, Midjourney, Netflix, Spotify, and many others, as well as purchases in international online stores (Amazon, eBay), and other platforms that accept Mastercard.
Please note that this card can not be used for payments to gaming services like Steam, PSN, etc.

What are the payment restrictions for this card?

List of unavailable payment categories:
— Gaming services, online games (Steam, PSN, Battle.net, etc.)
— Money transfers
— Quasi-cash operations (checks, prepaid cards, cryptocurrencies)
— Women's accessories stores
— Online games and digital goods
— Telemarketing
— Cash withdrawals
— Credit payments
— Currency and cryptocurrency exchange
— Prepaid cards
— Brokers and securities
— Dating services
— Massage salons
— Casinos, lotteries, sports betting
— Political organizations
— Religious organizations
— Gas stations (self-service)
— Government institutions
— Pharmaceuticals, drugs, weapons
— Pornography, webcam services, and similar.

You will not be able to pay for local services and make purchases in Russia, Belarus, Ukraine, China, Afghanistan, Cuba, Iran, North Korea, Syria, Venezuela, Myanmar, Somalia, or Yemen.

Services unavailable for payment: gaming services (Steam, PSN,etc.), CLAUDE.AI, AliPay, ADOBE, Avast, GoTo (GoToCom), Teachers Pay Teachers, Sweetwater Sound, STARLINK, WHOOP, Top Salon Furniture, Tuhul Trucking Inc, Just Eat, MoonInvoice, X, Badoo, Together Computer, TWILIO, WHITEPAGES.

Can I use this card for subscriptions or automatic payments?

Yes, the card is suitable for subscriptions as it supports recurring charges. Please note that this card can not be used for payments to gaming services like Steam, PSN, etc.

How can I order a virtual card?

You can order the card at https://cards.web.money. After successful payment, your new card will immediately appear in the list of your cards on cards.web.money and among the purses in your WebMoney Keeper.

In what currency is the card issued? What is the card's validity period?

The card has a validity period of 1 year and is issued in US Dollars (USD). All transactions in other currencies (EUR, GBP, etc.) are automatically converted into USD. The conversion is performed using the Mastercard exchange rate at the time the transaction is processed by the network.

Where can I find the card's tariffs and limits?

You can review all applicable fees and limits here: https://cards.web.money/en/products/tariff

Is it possible to receive funds to this card from another person or withdraw cash?

No.

Can the card be linked to Apple Pay / Google Pay?
This card does not support Apple Pay / Google Pay. For NFC payments we recommend using a Prime virtual card.

Does the card support 3DS?

Yes, the card supports 3D Secure, and all payments are processed automatically without the need to enter a confirmation code.

Is it possible to issue several virtual cards of this type?

No, for this card type there is a restriction: only one card can be active at a time.

2. Card Top-up and Balance

How can I top up the card?

The card can only be topped up from a WMT purse belonging to your WM-Passport. You can do this directly in the WebMoney Keeper interface or in the "My Cards" section on https://cards.web.money/

What are the card's top-up limits?

Top-up limits depend on the level of your WM-Passport. You can review all applicable fees and limits here: https://cards.web.money/en/products/tariff

How long does it take for funds to be credited to the card?

In most cases, crediting happens within 5 minutes, but can take up to 24 hours for large top-up amounts, as well as during non-business hours, weekends, and holidays.

How can I check my card balance?

The card balance is displayed in the list of purses in your WebMoney Keeper, and can also be checked in your personal account in the "My Cards" tab on the service website cards.web.money.

3. Payment and Usage

Where can I not use my card for payments?

You will not be able to pay for local services and make purchases in Russia, Belarus, Ukraine, China, Afghanistan, Cuba, Iran, North Korea, Syria, Venezuela, Myanmar, Somalia, or Yemen.

Will I be able to pay for a subscription to an AI service (ChatGPT, Grok, Suno, etc.)?
Yes, but please note the restrictions — payment for the following services is unavailable: gaming services (Steam, PSN,etc.), CLAUDE.AI, AliPay, ADOBE, Avast, GoTo (GoToCom), Teachers Pay Teachers, Sweetwater Sound, STARLINK, WHOOP, Top Salon Furniture, Tuhul Trucking Inc, Just Eat, MoonInvoice, X, Badoo, Together Computer, TWILIO, WHITEPAGES.

Payment for gaming services (Steam, PSN) is declined.

Payment for gaming services, such as Steam and PSN, etc. are not supported. For gaming services, we recommend using a Prime virtual card.

The terminal asks for a PIN code during payment.

The card has no PIN code, but in rare cases, the seller's bank may request a PIN code:
1. You can enter "0000" or the last 4 digits of the card.
2. Ask the seller to split the payment amount into several parts during payment.

Payment in an offline store is declined.

Ask the seller to change the card type from debit to credit and try again.

What address to specify when linking the card to Apple Pay/Google Pay or paying for services?

The address is provided along with the card details and is sent in a message to your WMID.

What shipping address should I provide when ordering from Amazon?

In exceptional cases, it is necessary to specify the address of an intermediary (shipping address) provided by services for forwarding goods from Amazon and similar stores.

I'm trying to pay with my card but get errors like "Card Declined", "Unsupported Card Type", etc.

A payment may be declined if:
1. There are insufficient funds on the card's balance.
2. The card type does not match the merchant's accepted payment methods.
3. Incorrect card details were entered (expiration date, CVV code).
4. You are trying to pay for restricted services/goods or in a restricted country.

I did not make a payment with the card, but funds were debited from me.

Most likely, the card is linked to a service with a recurring payment function. The service automatically charges funds for a certain period, for example, once a month. We recommend checking the card transaction history and canceling subscriptions to services you no longer wish to renew.

Funds were debited from the card, but they were not credited to the seller.

You need to contact the support of the store or service where the payment was made directly, but usually the funds are automatically returned to the card within 24 hours.

A payment was declined but I was charged a fee.

The transaction fee is charged by the bank regardless of its result. If the payment was declined, the main amount is not debited from the card, but the fee for the payment attempt is non-refundable. We recommend topping up the card in a timely manner.

Why is my card being declined even though I have sufficient funds?

This can be due to the merchant's or their bank's policy, a triggered geoblock, or restrictions based on the MCC (Merchant Category Code).

Where can I find my card details?

The card details are sent automatically immediately after the card is issued to your WMID. You can also go to the "My Cards" section on cards.web.money, select the desired card, click on the icon in the upper right corner, and select "Get details".

What will happen to the card when its validity period ends?

The card will be closed automatically, and the remaining balance will be returned to your WMT purse, minus a fee. The fee amount is indicated on the website: https://cards.web.money/en/products/tariff

What to do if my card is compromised (data stolen)? How to block the card quickly?

You can block the card in the "My Cards" section on cards.web.money. Blocking occurs within a few minutes.

I (or the store) have processed a refund. How long does it take for a refund to appear on my card?

Refund processing times are standard for bank cards. The maximum processing time is 35 working days.

How can I close the card? What will happen to the remaining balance on the card?

In your personal account on cards.web.money, select the card and click the "Close card" option. The funds will be returned to your WMT purse, minus a fee. The fee amount is indicated on the website: https://cards.web.money/en/products/tariff

How can I contact support if I have other questions about the card?

For further assistance, you can contact our support team by email at cards@web.money.

1. About the Card

What can I use this virtual card for?

The Tap&Go virtual card is intended for linking to contactless payment services Apple Pay/Google Pay and subsequent payment for purchases during trips and travels.

What are the payment restrictions for this card?

List of unavailable payment categories:
— Gaming services, online games (Steam, PSN, Battle.net, etc.)
— Money transfers
— Pseudo-cash transactions (checks, prepaid cards, cryptocurrencies)
— Women's accessory stores
— Online games and digital goods
— Telemarketing
— Cash withdrawals
— Loan payments
— Currency and cryptocurrency exchange
— Prepaid cards
— Brokers and securities
— Dating services
— Massage parlors
— Casinos, lotteries, sports betting
— Political organizations
— Religious organizations
— Gas stations (automated)
— Government institutions
— Pharmacy, drugs, weapons
— Pornography, webcam and similar.

You will not be able to pay for local services and make purchases in Russia, Belarus, Ukraine, China, Afghanistan, Cuba, Iran, North Korea, Syria, Venezuela, Myanmar, Somalia, or Yemen.

Services unavailable for payment: ONLYFANS, STARLINK, Garena, JD Sports, Just Eat, Keepz.me, Merpago, MyGiftCardSupply, Skrill, eToro, Superstep, MoonPay, Wise, Movavi, DOORDASH.COM, DB Vertrieb GmbH, Wikimedia, 99 Speedmart, Big Toys, GoTo (GoToCom), Teachers Pay Teachers, Sweetwater Sound, WHOOP, Top Salon Furniture, Tuhul Trucking Inc, Avast, MoonInvoice, Badoo, Together, ADOBE, TWILIO, Discord Nitro (Monthly).

Can I use this card for subscriptions or automatic payments?

No, this card is not suitable for recurring subscription payments. For subscriptions, we recommend using a Prime virtual card.

How can I order a virtual card?

In what currency is the card issued? What is the card's validity period?

Where can I find the card's tariffs and limits?

You can review all applicable fees and limits here: https://cards.web.money/en/products/tariff

Is it possible to receive funds to this card from another person or withdraw cash?

No.

How can I add my card to Apple Pay?

You can add your card in a few simple steps via the Wallet app:
1. In the Wallet app, tap the Add button "+"
2. Choose the "Debit or Credit Card" payment method.
3. Tap "Enter Card Details Manually", fill in the card details and address received upon issuance, accept the terms.
4. Choose "Send code via email." Enter the code that will be sent to the email associated with your WMID. If you don't see the email, check your "Spam" folder.

If the verification method via email is not available or the email is not received, contact cards@webmoney.com specifying the card number and your WMID.

How can I add my card to Google Pay?

You can add your card to Google Pay directly from the app. The general steps are:

1. Open the Google Pay app on your Android device and tap "Payment card" > "New credit or debit card".
2. Tap "Add a payment method" or the "+" (plus) sign.
3. Tap "Credit or debit card" > "Enter details manually", fill in the card details and address received upon issuance.
4. Choose the verification method "Send an email." Enter the code that will be sent to the email associated with your WMID. If you don't see the email, check your "Spam" folder.

If the verification method via email is not available or the email is not received, contact cards@web.money specifying the card number and your WMID.